Do all of the following except ________ if you must refuse a ...

[nautica902]

Do all of the following except ________ if you must refuse a claim.
 
  A) show that you understand the claim
  B) argue heatedly for your point of view
  C) explain your refusal
  D) suggest alternative action
  E) stick to the facts

Question 2

Rewrite the following sentence using more respectful wording: You shouldn't have put the blender into the dishwasher.
 
  What will be an ideal response?

[ebe]

Answer to Question 1

Answer: B
Explanation: B) Control your emotions and approach the situation as calmly as possible to avoid saying or writing anything that the recipient might interpret as defamation.

Answer to Question 2

Answer: This type of blender should not be cleaned in the dishwasher.

[nautica902]

TYSM

[scottmt]

Gracias!