In a negative message, the explanation section should A) ...

[ishan]

In a negative message, the explanation section should
 
  A) distract readers with current events.
  B) apologize for any inconvenience the message may cause.
  C) lead readers to your conclusion before you state it.
  D) establish common ground with the reader.
  E) clearly indicate the bad news.

Question 2

If you ________, you can close a negative message in a positive way.
 
  A) limit goodwill
  B) suggest alternative actions
  C) repeat the bad news
  D) invite future correspondence
  E) pretend the bad news didn't happen

[mochi09]

Answer to Question 1

Answer: C
Explanation: C) An ideal explanation section in a bad news message will lead your readers to your conclusion before you come right out and say it.

Answer to Question 2

Answer: C
Explanation: C) You can close a negative message in a positive way if you try to build goodwill, suggest alternatives, and look toward the future. However, don't dwell on the bad news.