Author Question: In the reasons section of a negative message, you should A) prepare the reader for the negative ... (Read 47 times)

kellyjaisingh · **on:** Jun 23, 2018

In the reasons section of a negative message, you should

A) prepare the reader for the negative news.
B) state the bad news directly.
C) apologize for the negative decision.
D) establish common ground with the reader.
E) indicate the company policy that leads to the bad news.

Question 2

Briefly describe the elements of a negative message that uses the direct approach.

What will be an ideal response?

choc0chan · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: A
Explanation: A) If you do a good job of laying out your reasoning, you will prepare the reader for the main idea, which is the bad news itself.

Answer to Question 2

Answer: The opening should start with a clear statement of the bad news. The body should give the reasons for the bad news, and the closing should end with a positive statement aimed at maintaining a good relationship with the audience.