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Author Question: One way to be tactful when giving your reasons for bad news is to A) explain why the decision is ... (Read 168 times)

NguyenJ

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on: Jun 23, 2018
One way to be tactful when giving your reasons for bad news is to
 
  A) explain why the decision is good for you and your company.
  B) focus on facts and imply the bad news.
  C) explain that the decision is based on company policy.
  D) apologize for having to be the bearer of bad news.
  E) explain how hard the decision was to make.

Question 2

According to the indirect approach for delivering bad news, you should place the negative news
 
  A) immediately after the buffer.
  B) immediately before the reasons.
  C) immediately after the reasons.
  D) at the very end.
  E) in the opening paragraph.


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ynlevi

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) If benefits of the negative decision actually exist, pointing them out can be extremely heartening to your recipient. For example, in turning down a candidate for one position you may indicate that the rejection makes her eligible to apply for a better position later on in the year.

Answer to Question 2

Answer: C
Explanation: C) In the indirect approach, a buffer is followed by a reasons section that builds a case for the third section, the delivery of the negative news itself.


NguyenJ

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

raenoj

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Reply 3 on: Yesterday
Excellent

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