Instead of announcing the bad news up front, you can open with a ...

[cookcarl]

Instead of announcing the bad news up front, you can open with a ________ to establish common ground with the reader.
 
  A) humorous anecdote
  B) buffer statement
  C) diversionary tactic
  D) heartwarming story
  E) series of facts and figures

Question 2

You can use an agreement strategy to write an effective buffer statement if you
 
  A) find an attribute or achievement to compliment.
  B) express sincere thanks for receiving something.
  C) demonstrate that you understand the reader's goals and needs.
  D) discover a point on which you and the reader share similar views.
  E) start with the most favorable part of your message.

[voltaire123]

Answer to Question 1

Answer: B
Explanation: B) The indirect approach to delivering bad news opens with a buffer. A buffer is a neutral, uncontroversial statement that establishes common ground with the recipient.

Answer to Question 2

Answer: D
Explanation: D) In order to build a buffer statement on an agreement strategy, find a point on which you and the reader share similar views.

[cookcarl]

TYSM

[strudel15]

Thanks for the timely response, appreciate it