Author Question: When you're closing a message about an error that your company made, explaining the steps being ... (Read 51 times)

khang · **on:** Jun 23, 2018

When you're closing a message about an error that your company made, explaining the steps being taken to avoid similar mistakes in the future

A) is a bad idea, since it distracts attention from the main idea.
B) is helpful, even when those steps are not likely to make a difference.
C) should always be avoided since it acknowledges guilt.
D) can underscore the sincerity of an apology.
E) will usually result in skepticism among your peers.

Question 2

When you deliver negative messages, you

A) should always begin with a buffer.
B) should not include reasons for the decision or information.
C) should use language that conveys respect.
D) can expect your audience to be offended.
E) should not worry about tone.

BAOCHAU2803 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: D
Explanation: D) A description of the actions being taken to avoid similar mistakes in the future can be an important element of a respectful close. Such explanations signal that the person or organization is serious about not repeating the error. Taking those steps is likely to make a difference, so they won't cause skepticism among your peers.

Answer to Question 2

Answer: C
Explanation: C) By using respectful language, you preserve the recipient's sense of pride and avoid any feelings of resentment or humiliation.