Author Question: Which of the following is not a goal when communicating negative information? A) to convey the ... (Read 118 times)

mspears3 · **on:** Jun 23, 2018

Which of the following is not a goal when communicating negative information?

A) to convey the bad news
B) to gain acceptance for the bad news
C) to minimize damage to goodwill as much as possible
D) to maintain a good image for the organization
E) to reduce or eliminate the need for future correspondence on the matter

Question 2

When composing negative messages, don't use language that

A) conveys respect.
B) avoids an accusing tone.
C) protects your reader's pride.
D) pinpoints the reader's shortcomings.
E) is overly positive.

Liddy · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) Depending on the situation, you can have as many as five distinct goals when communicating negative information: (1) to convey the bad news, (2) to gain acceptance for the bad news, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.

Answer to Question 2

Answer: D
Explanation: D) Tone is critical in a negative message. Any hint of blame or accusation can cause the recipient to focus on anger and resentment rather than the message itself.