Author Question: When writing correspondence that is communicating negative information: A) Make sure the ... (Read 73 times)

bobbysung · **on:** Jul 7, 2018

When writing correspondence that is communicating negative information:

A) Make sure the correspondence expresses your frustration and anger

B) Make the negative information addressed to the person, not the situation

C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed

D) Make your correspondence is free from emotion

Question 2

Written communication:

A) Is only used when sending a message to individuals outside the company

B) Must always be placed on company letterhead

C) Should always be proofread by a coworker before being sent

D) None of the above