One of the primary goals of a negative message is to A) sell ...

[melina_rosy]

One of the primary goals of a negative message is to
 
  A) sell products and services to unwilling customers.
  B) empathize with fellow employees.
  C) rally support for unpopular causes.
  D) gain acceptance for the bad news.
  E) encourage future questions and communications.

Question 2

When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message.
 
  A) analyze the situation carefully
  B) be direct at all times
  C) emphasize your needs and concerns
  D) quote the policies and regulations of your company
  E) avoid stating the bad news in the message

[leahchrapun]

Answer to Question 1

Answer: D
Explanation: D) Gaining acceptance for the bad news is one of five goals to seek in delivering a negative message. The message should also focus on conveying the news, maintaining goodwill, maintaining your company's reputation, and in some cases, limiting further correspondence on the matter.

Answer to Question 2

Answer: A
Explanation: A) Analyze the situation carefully to better understand the context in which the recipient will process your message.

[melina_rosy]

Great answer, keep it coming

[Sarahjh]

Gracias!