This topic contains a solution. Click here to go to the answer

Author Question: One of the primary goals of a negative message is to A) sell products and services to unwilling ... (Read 111 times)

melina_rosy

  • Hero Member
  • *****
  • Posts: 531
One of the primary goals of a negative message is to
 
  A) sell products and services to unwilling customers.
  B) empathize with fellow employees.
  C) rally support for unpopular causes.
  D) gain acceptance for the bad news.
  E) encourage future questions and communications.

Question 2

When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message.
 
  A) analyze the situation carefully
  B) be direct at all times
  C) emphasize your needs and concerns
  D) quote the policies and regulations of your company
  E) avoid stating the bad news in the message



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

leahchrapun

  • Sr. Member
  • ****
  • Posts: 332
Answer to Question 1

Answer: D
Explanation: D) Gaining acceptance for the bad news is one of five goals to seek in delivering a negative message. The message should also focus on conveying the news, maintaining goodwill, maintaining your company's reputation, and in some cases, limiting further correspondence on the matter.

Answer to Question 2

Answer: A
Explanation: A) Analyze the situation carefully to better understand the context in which the recipient will process your message.




melina_rosy

  • Member
  • Posts: 531
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)


vickyvicksss

  • Member
  • Posts: 351
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

Always store hazardous household chemicals in their original containers out of reach of children. These include bleach, paint, strippers and products containing turpentine, garden chemicals, oven cleaners, fondue fuels, nail polish, and nail polish remover.

For a complete list of videos, visit our video library