Explain why goodwill messages are important, and then describe at ...

[DyllonKazuo]

Explain why goodwill messages are important, and then describe at least two characteristics of effective goodwill messages.
 
  What will be an ideal response?

Question 2

Why are appreciation messages important? What should they include?
 
  What will be an ideal response?

[mistyjohnson]

Answer to Question 1

Answer: Goodwill messages can improve your relationships with customers, colleagues, and other businesspersons. They should be sincere and honest  otherwise the writer appears interested only in personal gain. Avoid exaggeration, back up compliments with specific points, and be restrained but sincere in your praise. Saying things like, You're terrific will detract from your credibility in these messages.

Answer to Question 2

Answer: It is important to recognize the contributions of employees, colleagues, suppliers, and other associates. Your praise will make the person feel good and encourage further excellence. These messages can also become part of an employee's personnel file. The message should specifically mention the person or persons you want to praise, and documents the person's contributions.

[DyllonKazuo]

Thanks for the timely response, appreciate it

[elyse44]

Wow, this really help