When writing goodwill messages, you should always use the you ...

[SGallaher96]

When writing goodwill messages, you should always use the you perspective.
  Indicate whether the statement is true or false

Question 2

In writing goodwill messages, you need not worry about promptness as you do in writing claims and other business messages.
  Indicate whether the statement is true or false

[cici]

Answer to Question 1

True

Answer to Question 2

False

[SGallaher96]

YES! Correct, THANKS for helping me on my review

[kusterl]

Thanks for the timely response, appreciate it