The closing section of a positive message A) highlights a ...

[amal]

The closing section of a positive message
 
  A) highlights a benefit to the audience or expresses goodwill.
  B) states the main idea.
  C) is the longest part.
  D) provides resale information.
  E) should usually include humor or a personal comment.

Question 2

In a positive message, present the main idea
 
  A) in the first sentence of the middle paragraph.
  B) at the end of the middle paragraph.
  C) right at the beginning of the letter.
  D) in the last sentence of the letter.
  E) by implication only.

[Bsand8]

Answer to Question 1

Answer: A
Explanation: A) The closing section should reassure the reader that he or she is in good hands and that compliance will result in the best possible resolution of the issue. The close should also express goodwill toward the audience to make sure your overall interaction is a positive one.

Answer to Question 2

Answer: C
Explanation: C) The strategy for a positive message is simple: first, state the main idea. Then give necessary details. Finally, close with a cordial request for specific action.