Describe the three-step strategy for requesting information and ...

[Mimi]

Describe the three-step strategy for requesting information and action.
 
  What will be an ideal response?

Question 2

When you're providing details in the body of routine or positive message,
 
  A) include a checklist of questions for the reader to consider.
  B) identify potential flaws in service.
  C) be complementary.
  D) maintain the supportive tone that you established in the introduction.
  E) explain the consequences of not achieving your goal in writing.

[pangili4]

Answer to Question 1

Answer: Start with a clear statement of your reason for writing. Then provide whatever explanation is needed to justify your request. Finally, close with a specific account of what you expect, and include a deadline if appropriate.

Answer to Question 2

Answer: D
Explanation: D) As you're writing the body of a routine or positive message, maintain the supportive tone you established in the opening of the message.