Choosing between the direct and indirect approaches in a routine ...

[jenna1]

Choosing between the direct and indirect approaches in a routine request depends primarily on
 
  A) whether the audience is internal or external.
  B) whether the audience is large or small.
  C) how reluctant the audience will be to comply.
  D) how soon you need the request fulfilled.
  E) when you send the request.

Question 2

Writing thank you in advance at the close of a routine request
 
  A) is courteous and effective.
  B) will guarantee a positive response.
  C) is best to avoid, since many people find it presumptuous.
  D) is most effective when you end the statement with an exclamation point.
  E) is expected when your audience is unfamiliar.

[johnharpe]

Answer to Question 1

Answer: C
Explanation: C) When writing routine and positive messages, use the indirect approach if you're not sure how the audience will respond. Some routine informative messages may require additional care. If a policy change or other announcement could have a profound negative effect on the audience, for example, use the indirect approach.

Answer to Question 2

Answer: C
Explanation: C) Don't thank the reader in advance for cooperating; many people find that presumptuous. If the reader's reply warrants a word of thanks, send it after you've received the reply.