Most business communication should aim for a ________ tone. A) ...

[rl]

Most business communication should aim for a ________ tone.
 
  A) formal
  B) colloquial
  C) conversational
  D) confrontational
  E) passive

Question 2

The acronyms and shortcuts used in texting and IM are
 
  A) incompatible with professional business writing.
  B) your ticket to the inside track in today's multinational corporations.
  C) a great way to show coworkers and managers that you're tech-savvy.
  D) commonly used to communicate with top management.
  E) best used with customers and suppliers.

[nguyenhoanhat]

Answer to Question 1

Answer: C
Explanation: C) Most business communication uses a conversational tone: plain language that sounds businesslike without being stuffy at one extreme or too informal at the other extreme.

Answer to Question 2

Answer: A
Explanation: A) Shortcuts used in IM and texting are okay for casual messages. However, such shortcuts are inappropriate for professional business writing.