Author Question: Whenever you're representing your company online, all of the following except ________ will help you ... (Read 31 times)

imanialler · **on:** Jun 24, 2018

Whenever you're representing your company online, all of the following except ________ will help you maintain a high standard of business etiquette.

A) differentiating facts from opinions
B) assuming that people are available to discuss work-related issues around the clock
C) following basic expectations of spelling, punctuation, and capitalization
D) watching your language and keeping your emotions under control
E) supporting facts with evidence

Question 2

List and briefly explain the three roles nonverbal communication plays in successful communication.

What will be an ideal response?

Danny Ewald · **Reply #1 on:** Jun 24, 2018

Answer to Question 1

Answer: B
Explanation: B) Respect personal and professional boundaries of time and virtual space when using online communication tools. Electronic communication is now available on a 24-hour basis. However, that does not mean that people's personal boundaries should not be respected. The best policy is to send one-way communications such as emails to people during off hours. Give them the option to respond. You should expect a timely response only during actual business hours.

Answer to Question 2

Answer: The first role of nonverbal communication is complementing verbal language. Nonverbal signals can strengthen, weaken, or even replace verbal messages. The second role is revealing truth. It is much more difficult to deceive others with nonverbal signals than with verbal ones. Finally, nonverbal communication conveys information efficiently, since nonverbal signals can convey both nuance and rich amounts of information in an instant.