Briefly explain the nature and importance of the final phase in ...

[ahriuashd]

Briefly explain the nature and importance of the final phase in the communication process.
 
  What will be an ideal response?

Question 2

Briefly explain how social media have changed the way customers and other groups engage in business communication.
 
  What will be an ideal response?

[Liddy]

Answer to Question 1

Answer: The final phase in the communication process occurs when the receiver provides feedback for the sender. Feedback enables the sender to evaluate the effectiveness of the message.

Answer to Question 2

Answer: Social media tools such as blogs and social networks have transformed passive audiences into active participants by allowing them to share content, revise content, respond to content, or contribute new content.

[ahriuashd]

Great answer, keep it coming

[alvinum]

Gracias!