Author Question: Screening calls involves determining a call's purpose and whether that purpose is an emergency. ... (Read 199 times)

DyllonKazuo

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Screening calls involves determining a call's purpose and whether that purpose is an emergency.
 
  Indicate whether the statement is true or false

Question 2

Disclosing personal information about coworkers without their permission is illegal.
 
  Indicate whether the statement is true or false



dajones82

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Answer to Question 1

TRUE
Heading: Screening Telephone Calls
Learning Objective: 8.5

Answer to Question 2

FALSE
Heading: Pulse Points: Disclosing Personal Information about Coworkers
Learning Objective: 8.13



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