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Author Question: Screening calls involves determining a call's purpose and whether that purpose is an emergency. ... (Read 180 times)

DyllonKazuo

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on: Jun 25, 2018
Screening calls involves determining a call's purpose and whether that purpose is an emergency.
 
  Indicate whether the statement is true or false

Question 2

Disclosing personal information about coworkers without their permission is illegal.
 
  Indicate whether the statement is true or false


dajones82

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Reply #1 on: Jun 25, 2018
Answer to Question 1

TRUE
Heading: Screening Telephone Calls
Learning Objective: 8.5

Answer to Question 2

FALSE
Heading: Pulse Points: Disclosing Personal Information about Coworkers
Learning Objective: 8.13


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