Author Question: The professional way to handle an angry caller is to: A) hang up the phone. B) place the patient ... (Read 93 times)

Beheh · **on:** Jun 25, 2018

The professional way to handle an angry caller is to:

A) hang up the phone.
B) place the patient on hold for 5 minutes.
C) remain calm, pleasant, and polite.
D) transfer the call to the physician.

Question 2

When the medical assistant is asked to call for emergency services for a patient in the medical office, the assistant must have what information readily available?

A) Patient diagnosis
B) Patient name, age, gender, and problem type
C) Patient address and phone number
D) Physician name