The medical staff should never place a caller on hold: A) ...

[meagbuch]

The medical staff should never place a caller on hold:
 
  A) without asking for permission first.
  B) without receiving permission.
  C) for more than 20 to 30 seconds with patient permission.
  D) without asking for and getting permission; hold time should not exceed 30 seconds.

Question 2

Dr. Payton requested that you make a long-distance phone call to a physician in another state. What important factor must be considered before placing the call?
 
  A) Time zone
  B) Area code
  C) Cost
  D) Physician specialty

[Qarqy]

Answer to Question 1

D

Answer to Question 2

A