Author Question: When obtaining a telephone message from a recording device or outside answering service, you should ... (Read 148 times)

Tirant22 · **on:** Jun 25, 2018

When obtaining a telephone message from a recording device or outside answering service, you should not:
A) use active listening skills
B) also check the fax machine and patient portal for additional messages
C) list all patients who leave messages so you can pull their charts (or access their EHR)
D) prioritize messages according to the order in which they were received

Question 2

It is most appropriate to use an answering machine:
A) only when all lines are busy
B) anytime the office is closed
C) during the office lunch break
D) when you are too busy with other work to answer the phone