Which one of the following is not a benefit to the medical office ...

[jho37]

Which one of the following is not a benefit to the medical office for performing follow-up phone call reminders?
 
 Less in-office administrative time.
  The medical assistant can provide the patient with instructions prior to the appointment.
  Patients are less likely to show for their scheduled appointment.
  The medical assistant can answer patient questions prior to the appointment.

Question 2

A written document that is submitted for publication is called a
 
 memoranda
  manuscript
  bibliography
  table

[medine]

Answer to Question 1

Patients are less likely to show for their scheduled appointment.

Rationale: Patients are more likely to show up for a scheduled appointment when a reminder call is placed. All other options are distractors.

Answer to Question 2

manuscript

Rationale: A manuscript is a written document that is submitted for publication. All other answers are distractors.

[jho37]

Excellent

[aliotak]

Thanks for the timely response, appreciate it