Reference instructions that need to be followed in determining how to triage a telephone call are ...

Author Question: Reference instructions that need to be followed in determining how to triage a telephone call are ... (Read 49 times)

B

Hero Member
Posts: 570

on: Jun 25, 2018

Reference instructions that need to be followed in determining how to triage a telephone call are referred to as
A) competencies.
B) protocols.
C) documents.
D) policies.

Question 2

Large companies that keep records on individual borrowers and their payment history are collection agencies.

Indicate whether the statement is true or false

johnharpe

Sr. Member
Posts: 338

Reply #1 on: Jun 25, 2018

Answer to Question 1

B

Answer to Question 2

False

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