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Author Question: Reference instructions that need to be followed in determining how to triage a telephone call are ... (Read 81 times)

B

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on: Jun 25, 2018
Reference instructions that need to be followed in determining how to triage a telephone call are referred to as
 A) competencies.
  B) protocols.
  C) documents.
  D) policies.

Question 2

Large companies that keep records on individual borrowers and their payment history are collection agencies.
 
 Indicate whether the statement is true or false


johnharpe

  • Sr. Member
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Reply #1 on: Jun 25, 2018
Answer to Question 1

B

Answer to Question 2

False


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