Author Question: Reference instructions that need to be followed in determining how to triage a telephone call are ... (Read 97 times)

B

  • Hero Member
  • *****
  • Posts: 570
Reference instructions that need to be followed in determining how to triage a telephone call are referred to as
 A) competencies.
  B) protocols.
  C) documents.
  D) policies.

Question 2

Large companies that keep records on individual borrowers and their payment history are collection agencies.
 
 Indicate whether the statement is true or false



johnharpe

  • Sr. Member
  • ****
  • Posts: 338
Answer to Question 1

B

Answer to Question 2

False



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Egg cells are about the size of a grain of sand. They are formed inside of a female's ovaries before she is even born.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

Pregnant women usually experience a heightened sense of smell beginning late in the first trimester. Some experts call this the body's way of protecting a pregnant woman from foods that are unsafe for the fetus.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

For a complete list of videos, visit our video library