Author Question: Reference instructions that need to be followed in determining how to triage a telephone call are ... (Read 91 times)

B

  • Hero Member
  • *****
  • Posts: 570
Reference instructions that need to be followed in determining how to triage a telephone call are referred to as
 A) competencies.
  B) protocols.
  C) documents.
  D) policies.

Question 2

Large companies that keep records on individual borrowers and their payment history are collection agencies.
 
 Indicate whether the statement is true or false



johnharpe

  • Sr. Member
  • ****
  • Posts: 338
Answer to Question 1

B

Answer to Question 2

False



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

In the United States, an estimated 50 million unnecessary antibiotics are prescribed for viral respiratory infections.

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

Asthma is the most common chronic childhood disease in the world. Most children who develop asthma have symptoms before they are 5 years old.

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

For a complete list of videos, visit our video library