Rather than implying that a patient is simply overreacting, a professional should
a. be sincere, empathetic, and nonjudgmental.
b. reject the patient's ideas or comments if they are wrong.
c. speak for the patient so they do not need to speak.
d. remain silent.
Question 2
The health record is increasingly being used:
a. to determine the necessity for and quality of health care.
b. for reimbursement.
c. as the standard by which the practice is judged.
d. All of these answers apply.