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Author Question: What tool is helpful in improving customer satisfaction? A. A telephone system with a variety of ... (Read 23 times)

javeds

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  • Posts: 570
on: Jun 25, 2018
What tool is helpful in improving customer satisfaction?
 
  A. A telephone system with a variety of features
  B. Providing cookies in the waiting room
  C. Painless needles
  D. Funny staff members

Question 2

A medical assistant who has been asked to perform a procedure he or she does not NOT know how to perform should ________.
 
  a. ask another medical assistant for help
  b. pretend he or she knows how to do it
  c. avoid doing this procedure
  d. admit the lack of knowledge to a superior


dantucker

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  • Posts: 346
Reply #1 on: Jun 25, 2018
Answer to Question 1

A.A telephone system with a variety of features

Answer to Question 2

d


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