Answer to Question 1
Answer: A
In a hospital, the problem is usually first reported to the charge nurse, then to the unit manager. If the problem is still not resolved, the nurse may approach someone in middle or upper management. Suggestions to the healthcare provider about rehabilitation do not address the nurse's responsibility to the clients and the organization. The nurse should address the problem through the chain of command within the hospital.
Answer to Question 2
Answer: A
Both beginning and more experienced nurses can benefit from mentoring and from other career development strategies that involve repeated contact with other professional nurses. These include precepting, coaching, and networking. Coaching involves improving performance and resolving performance issues. The coach provides one-to-one leadership with frequent and regular interaction. Through enhanced communication, the coach is able to resolve performance issues by being actively involved in the performance appraisal process.
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