Answer to Question 1
Answer: A, C, D
Informal leaders are recognized by the group as leaders and play an important role in influencing colleagues, coworkers, and other group members to achieve the group's goals. They often become leaders because of seniority, age, or special abilities. Leaders tend to be informed and confident. An informal leader is not officially appointed.
Answer to Question 2
Answer: D
The Medicare amendments to the Social Security Act and their subsequent expansions provide a national and state health insurance program that includes extremely expensive hospital care and prescription drug coverage for adults over the age of 65. Ignoring the client's concerns by telling him not to worry is not therapeutic communication and does little, if anything, to confront the client's concerns. Passing the concern to the business office does not address the client's concerns. Nurses should have some knowledge about the payment sources of their clients, especially those who have automatic coverage with Medicare because of their age.
Several species of squirrels have melanistic phases. In large parts of United States and Canada, the
Responsibilities of the nurse manager
The medical assistant as receptionist in a medical office.
Medical assistant interviewing a patient.
Medical assistant administering an injection.
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