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Author Question: To maintain performance in a particular target segment, the balanced scorecard examines: a. customer ... (Read 85 times)

leo leo

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on: Jun 28, 2018
To maintain performance in a particular target segment, the balanced scorecard examines:
 a. customer satisfaction.
 b. customer retention.
 c. customer profitability.
 d. all of the above.
 e. (a) and (c) only.

Question 2

It is necessary to ___________________ _a survey when knowledge of the sponsor or topic is likely to cause
  respondents to change their answers.
 Fill in the blank(s) with correct word


Harbringer

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Reply #1 on: Jun 28, 2018
Answer to Question 1

d

Answer to Question 2

disguise


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leo leo

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Reply #2 on: Jun 28, 2018
Thank you :)


Harbringer

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Reply #3 on: Jun 28, 2018
Happy to help you


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