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Author Question: A(n) ____ is an overall evaluation that expresses how much we like or dislike an object, issue, ... (Read 210 times)

jparksx

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on: Jun 28, 2018
A(n) ____ is an overall evaluation that expresses how much we like or dislike an object, issue, person, or action.
 a. personality
  b. belief
  c. cognition
  d. attitude
  e. view

Question 2

Which of the following is a benefit of customer retention?
 a. New purchases.
 b. It costs 3 to 5 times less to keep a customer than to get a new one.
 c. Existing customers are not willing to pay more for a firm's service.
 d. Leads to negative referrals.


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rosiehomeworddo

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

b


jparksx

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Reply #2 on: Jun 28, 2018
Correct answers!


rosiehomeworddo

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Reply #3 on: Jun 28, 2018
Great! Please up vote :D


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