A distinguishing characteristic of services that makes them ...

[newyorker26]

A distinguishing characteristic of services that makes them unable to be touched or sensed in the same manner as physical goods is referred to as:
 a. intangibility.
 b. inseparability.
 c. heterogeneity.
 d. perishability.

Question 2

Discuss the differences between primary and secondary data, and when each should be used during a research
  effort.

[eliasc0401]

Answer to Question 1

a

Answer to Question 2

Secondary research is pre-existing, accessible data that may be sufficient to help
address the research problem. When it isn't sufficient or doesn't exist, a primary data
collection effort is required. Because primary data collection can be expensive and time
consuming, it should be collected only after determining secondary data is insufficient or
doesn't exist.

[newyorker26]

YES! Correct, THANKS for helping me on my review

[meow1234]

Excellent