The centralized mass production of services is difficult due to: ...

[mspears3]

The centralized mass production of services is difficult due to:
 A) inseparability.
  B) intangibility.
  C) homogeneity.
  D) perishability.
  E) heterogeneity.

Question 2

The nonselling activities on which most salespeople spend a majority of their time are essential for the successful execution of the most important part of the salesperson's job, which is known as the _________.
 Fill in the blank(s) with correct word

[spencer.martell]

Answer to Question 1

A

Answer to Question 2

sales process

[mspears3]

Thank you

[spencer.martell]

No problemo