The series of conversations between buyers and sellers that take ...

[Deast7027]

The series of conversations between buyers and sellers that take place over time in an attempt to build relationships is referred to as _____.
 A) sales advertising
  B) sales dialogue
  C) sales presentation
  D) sales prospect
  E) sales support

Question 2

Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct?
 A) Services are often provided by boundary-spanning personnel.
  B) Variability in service performance is somewhat accepted.
  C) Reward systems are often outcome-based as opposed to behavior-based.
  D) Consumers are active participants in the production process.
  E) Other consumers are involved in the production process.

[smrtceo]

Answer to Question 1

B

Answer to Question 2

E