This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In order to expedite the process of shipping a product to a customer, a sales team should engage in ... (Read 620 times)

piesebel

  • Hero Member
  • *****
  • Posts: 565
on: Jun 28, 2018
In order to expedite the process of shipping a product to a customer, a sales team should engage in designing and manufacturing partnership.
 
 Indicate whether the statement is true or false

Question 2

Briefly discuss the six key relationships depicted in the service triangle.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jennafosdick

  • Sr. Member
  • ****
  • Posts: 345
Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

(1 ) The firm's service strategy must be communicated to its customers. (2 ) The firm's service strategy (commitment to service excellence) needs to be communicated to the firm's employees. (3 ) The firm's service delivery systems should flow logically from the service strategy and enhance the service encounter for all involved. (4 ) Interactions with the firm's systems should enhance the customer's service experience. (5 ) Organizational rules and regulations should not be obstacles in the way of employees wishing to provide great service. (6 ) Finally, the sixth and last relationship depicted in the service triangle is perhaps the most important of them all-the customer/service provider interaction. Also known as critical incidents or moments of truth, the importance of the interaction between service providers and customers cannot be overstated.


piesebel

  • Member
  • Posts: 565
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

AISCAMPING

  • Member
  • Posts: 347
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Both humans and apes readily engage in learned imitative behavior. Both humans and apes readily engage in learned imitative behavior.
Before starting the process of adjusting the valves, look up the specifications and exact ... Before starting the process of adjusting the valves, look up the specifications and exact ...
(b) Scanning electron microscopy showing a phagocytic cell in the process of phagocytizing bacteria. ... (b) Scanning electron microscopy showing a phagocytic cell in the process of phagocytizing bacteria. ...
The political process is fraught with opportunities for opponents of climate legislation The political process is fraught with opportunities for opponents of climate legislation
What are the concentrations of Cr?+ and OH after the precipitation process is complete? What are the concentrations of Cr?+ and OH after the precipitation process is complete?
Excel hardware is introducing a new product on a new product line of capacity 800 units per ... Excel hardware is introducing a new product on a new product line of capacity 800 units per ...
Video: A timeline of the teeth (Explained - No Audio)

For a complete list of videos, visit our video library