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Author Question: The cultural change initiative, change the way we work is most directly related to: A) empowerment. ... (Read 31 times)

Bob-Dole

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on: Jun 28, 2018
The cultural change initiative, change the way we work is most directly related to:
 A) empowerment.
  B) enfranchisement.
  C) re-engineering.
  D) recruitment.
  E) training.

Question 2

According to the servuction model, factors that influence the customer's service experience include all of the following except:
 A) price.
  B) contact personnel/service providers.
  C) other customers.
  D) servicescape.
  E) organization and systems.


allisonblackmore

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


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