Author Question: Within the industrial management model, firms focus on: A) operations and management. B) customers ... (Read 176 times)

Pineappleeh · **on:** Jun 28, 2018

Within the industrial management model, firms focus on:
A) operations and management.
B) customers satisfaction and sustainable profits.
C) customer expectations.
D) revenues and operating costs.
E) marketing and production.

Question 2

The room service at the Waldorf Astoria is an example of a symbolic or experiential attribute.

Indicate whether the statement is true or false