Author Question: Service that occurs without interruption, confusion, or hassle to the customer is called: A) ... (Read 43 times)

dbose

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Service that occurs without interruption, confusion, or hassle to the customer is called:
 A) seamless service.
  B) service audit.
  C) functional service.
  D) departmental service.
  E) services marketing.

Question 2

__________ focuses on more fully serving the needs of current customers.
 A) Market share
  B) Perceived value
  C) Relationship capital
  D) Lifetime value
  E) Share of customer



Gabe

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Answer to Question 1

A

Answer to Question 2

E



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