This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following activities should salespeople engage in to enhance customer value? A) Be ... (Read 76 times)

Engineer

  • Hero Member
  • *****
  • Posts: 527
on: Jun 28, 2018
Which of the following activities should salespeople engage in to enhance customer value?
 A) Be tactful in providing opinions
  B) Keep in touch with customers to pass on information
  C) Ask customers to refer the salesperson to other buyers
  D) Do what is right and necessary when asked to by the customer
  E) Thank customers only after the sale has been made

Question 2

What is the key to defection management?
 A) gathering customer information
  B) providing specific instructions above what to do with the information
  C) instructing employees in how to react to the information
  D) encouraging employees to respond to the information
  E) creating a zero defections culture within the firm


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

lkoler

  • Sr. Member
  • ****
  • Posts: 358
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


Engineer

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
Wow, this really help

Laurenleakan

  • Member
  • Posts: 309
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

Astigmatism is the most common vision problem. It may accompany nearsightedness or farsightedness. It is usually caused by an irregularly shaped cornea, but sometimes it is the result of an irregularly shaped lens. Either type can be corrected by eyeglasses, contact lenses, or refractive surgery.

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Did you know?

Hippocrates noted that blood separates into four differently colored liquids when removed from the body and examined: a pure red liquid mixed with white liquid material with a yellow-colored froth at the top and a black substance that settles underneath; he named these the four humors (for blood, phlegm, yellow bile, and black bile).

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Gene duplication and mutation: one path to generate new enzymatic activities Gene duplication and mutation: one path to generate new enzymatic activities
The truck driver subculture, centering on their occupational activities and interests, is also ... The truck driver subculture, centering on their occupational activities and interests, is also ...
Bank teller assisting with customer service. Bank teller assisting with customer service.
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Reduced mobility in late adulthood often results in more limited activities and smaller social ... Reduced mobility in late adulthood often results in more limited activities and smaller social ...
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
Video: Lower Limb Arteries Animation

For a complete list of videos, visit our video library