This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following activities should salespeople engage in to enhance customer value? A) Be ... (Read 117 times)

Engineer

  • Hero Member
  • *****
  • Posts: 527
on: Jun 28, 2018
Which of the following activities should salespeople engage in to enhance customer value?
 A) Be tactful in providing opinions
  B) Keep in touch with customers to pass on information
  C) Ask customers to refer the salesperson to other buyers
  D) Do what is right and necessary when asked to by the customer
  E) Thank customers only after the sale has been made

Question 2

What is the key to defection management?
 A) gathering customer information
  B) providing specific instructions above what to do with the information
  C) instructing employees in how to react to the information
  D) encouraging employees to respond to the information
  E) creating a zero defections culture within the firm


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

lkoler

  • Sr. Member
  • ****
  • Posts: 358
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


Engineer

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

mochi09

  • Member
  • Posts: 335
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Did you know?

Vital signs (blood pressure, temperature, pulse rate, respiration rate) should be taken before any drug administration. Patients should be informed not to use tobacco or caffeine at least 30 minutes before their appointment.

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Both humans and apes readily engage in learned imitative behavior. Both humans and apes readily engage in learned imitative behavior.
Healed bone fractures can provide clues about activities and fresh fractures can yield information a Healed bone fractures can provide clues about activities and fresh fractures can yield information a
Vice President Richard M. Nixon and Soviet leader Nikita Khrushchev engage in a “kitchen debate” ... Vice President Richard M. Nixon and Soviet leader Nikita Khrushchev engage in a “kitchen debate” ...
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Calories Used during Activities Calories Used during Activities
Easter activities grade 1 Easter activities grade 1
Video: The Pressure Flow Model in a Plant

For a complete list of videos, visit our video library