Author Question: In maintaining and enhancing customer relationships, salespeople are involved in: A) gaining ... (Read 83 times)

debasdf

  • Hero Member
  • *****
  • Posts: 570
In maintaining and enhancing customer relationships, salespeople are involved in:
 A) gaining commitment and not sales follow-up.
  B) installing the product if it is technical in nature.
  C) passing on customer complaints to higher authorities.
  D) performing routine post-sale follow-up activities.
  E) neglecting changes in the customer's situation.

Question 2

A guarantee that applies only to specific steps or outputs in the service delivery process is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited



Rilsmarie951

  • Sr. Member
  • ****
  • Posts: 316
Answer to Question 1

D

Answer to Question 2

C



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Multiple sclerosis is a condition wherein the body's nervous system is weakened by an autoimmune reaction that attacks the myelin sheaths of neurons.

Did you know?

About 3.2 billion people, nearly half the world population, are at risk for malaria. In 2015, there are about 214 million malaria cases and an estimated 438,000 malaria deaths.

Did you know?

Asthma attacks and symptoms usually get started by specific triggers (such as viruses, allergies, gases, and air particles). You should talk to your doctor about these triggers and find ways to avoid or get rid of them.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Did you know?

Asthma is the most common chronic childhood disease in the world. Most children who develop asthma have symptoms before they are 5 years old.

For a complete list of videos, visit our video library