« previous next »

Author Question: In maintaining and enhancing customer relationships, salespeople are involved in: A) gaining ... (Read 74 times)

debasdf

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
In maintaining and enhancing customer relationships, salespeople are involved in:
 A) gaining commitment and not sales follow-up.
  B) installing the product if it is technical in nature.
  C) passing on customer complaints to higher authorities.
  D) performing routine post-sale follow-up activities.
  E) neglecting changes in the customer's situation.

Question 2

A guarantee that applies only to specific steps or outputs in the service delivery process is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited


Rilsmarie951

  • Sr. Member
  • ****
  • Posts: 316
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Vaccines cause herd immunity. If the majority of people in a community have been vaccinated against a disease, an unvaccinated person is less likely to get the disease since others are less likely to become sick from it and spread the disease.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Evolutionary relationships of the modern plant phyla. Evolutionary relationships of the modern plant phyla.
Three possible phylogenies for the australopithecines with Au. anamnesis as the stem ancestor and re Three possible phylogenies for the australopithecines with Au. anamnesis as the stem ancestor and re
Metabolic pathways involved in the breakdown of proteins for energy. Metabolic pathways involved in the breakdown of proteins for energy.
As the glass ceiling slowly cracks, women are gaining entry into the top positions of society. Shown ... As the glass ceiling slowly cracks, women are gaining entry into the top positions of society. Shown ...
What Are the Consequences of “Not Getting Involved”? What Are the Consequences of “Not Getting Involved”?
Removing the bed from a pickup truck makes gaining access to the fuel pump a lot easier. Removing the bed from a pickup truck makes gaining access to the fuel pump a lot easier.
Video: Spermatogenesis Animation

For a complete list of videos, visit our video library