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Author Question: In maintaining and enhancing customer relationships, salespeople are involved in: A) gaining ... (Read 67 times)

debasdf

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  • Posts: 570
on: Jun 28, 2018
In maintaining and enhancing customer relationships, salespeople are involved in:
 A) gaining commitment and not sales follow-up.
  B) installing the product if it is technical in nature.
  C) passing on customer complaints to higher authorities.
  D) performing routine post-sale follow-up activities.
  E) neglecting changes in the customer's situation.

Question 2

A guarantee that applies only to specific steps or outputs in the service delivery process is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited


Rilsmarie951

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

C


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