In maintaining and enhancing customer relationships, salespeople are involved in:
A) gaining commitment and not sales follow-up.
B) installing the product if it is technical in nature.
C) passing on customer complaints to higher authorities.
D) performing routine post-sale follow-up activities.
E) neglecting changes in the customer's situation.
Question 2
A guarantee that applies only to specific steps or outputs in the service delivery process is called a(n) _____ guarantee.
A) conditional
B) implicit
C) specific result
D) unconditional
E) unsolicited
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