Author Question: Which of the following is NOT a key component that needs to be built into every service quality ... (Read 112 times)

WWatsford · **on:** Jun 28, 2018

Which of the following is NOT a key component that needs to be built into every service quality system?
A) listening
B) reliability
C) servant leadership
D) individual play
E) service design

Question 2

This is a strategic process involving stakeholder assessment to create meaningful, long-term relationships with customers, while maintaining, supporting, and enhancing the natural environment.
A) Green marketing
B) Greenwashing
C) Social responsibility
D) Sustainability
E) Social entrepreneurship