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Author Question: Using the direct denial method for handling resistance may anger the buyer. Indicate whether the ... (Read 105 times)

debasdf

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on: Jun 28, 2018
Using the direct denial method for handling resistance may anger the buyer.
 
 Indicate whether the statement is true or false

Question 2

Employees of excellent companies will be neat in appearance is a typical statement within the ____ dimension of the SERVQUAL scale.
 A) tangibles
  B) reliability
  C) responsiveness
  D) assurance
  E) reliability


adammoses97

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Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

A


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