Author Question: All of the following are part of the logic for the position that satisfaction assists consumers in ... (Read 45 times)

joblessjake · **on:** Jun 28, 2018

All of the following are part of the logic for the position that satisfaction assists consumers in revising service quality perceptions except:
A) Consumer perceptions of the service quality of a firm with which he or she has no prior experience is based on the consumer's expectations.
B) Subsequent encounters with the firm lead the consumer through the disconfirmation process and revised perceptions of service quality are formed.
C) Once service quality perceptions are fixed, additional encounters with the firm have little bearing.
D) Revised service quality perceptions modify future consumer purchase intentions toward the firm.
E) The sum of a customer's satisfaction over time with a single firm equals the customer's service quality perception.

Question 2

Porsche and BMW would most likely be positioned close to one another on a perceptual map.

Indicate whether the statement is true or false