Service staff who are required to deal with customers quickly and effectively in once only situations where large numbers of customers are present are considered:
A) type 1 service staff.
B) type 2 service staff.
C) type 3 service staff.
D) type 4 service staff.
E) type 5 service staff.
Question 2
With regard to Blue Ocean Strategy, the Four-Actions Framework is designed to challenge traditional assumptions about marketing strategy by asking four key questions. Which of the following IS NOT one of these questions?
A) Which factors should be reduced well below the industry's standard?
B) Which factors should be raised well above the industry's standard?
C) Which factors should be created that the industry has never offered?
D) Which factors that the industry takes for granted should be eliminated?
E) Which factors used throughout the industry should be copied?
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