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Author Question: Regarding responding quickly to customers with e-service, (Read 30 times)

Pineappleeh

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Regarding responding quickly to customers with e-service,
◦ customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources.
◦ the expectation for quick turn-around on customer questions is about the same as it has been for several years.
◦ long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request.
◦ waiting more than a few seconds for a screen to refresh is unacceptable to most customers.


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Marked as best answer by Pineappleeh on Mar 30, 2020

mcinincha279

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Pineappleeh

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Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it


jojobee318

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Reply 3 on: Yesterday
Excellent

 

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