« previous next »

Author Question: The service offer is linked with the service concept and also: A) spells out in more detail the ... (Read 45 times)

burchfield96

  • Hero Member
  • *****
  • Posts: 610
on: Jun 28, 2018
The service offer is linked with the service concept and also:
 A) spells out in more detail the service offering.
  B) when and to whom they will be provided.
  C) how they will be presented.
  D) All of the answer choices.

Question 2

The _____ is the product dimension of service, including decisions about the essential concept of the service, the range of services provided, and the quality and level of the service.
 A) service strategy
  B) service package
  C) service recovery
  D) service bundling
  E) service loyalty


kkenney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

Anesthesia awareness is a potentially disturbing adverse effect wherein patients who have been paralyzed with muscle relaxants may awaken. They may be aware of their surroundings but unable to communicate or move. Neurologic monitoring equipment that helps to more closely check the patient's anesthesia stages is now available to avoid the occurrence of anesthesia awareness.

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

According to the American College of Allergy, Asthma & Immunology, more than 50 million Americans have some kind of food allergy. Food allergies affect between 4 and 6% of children, and 4% of adults, according to the CDC. The most common food allergies include shellfish, peanuts, walnuts, fish, eggs, milk, and soy.

Concept map for jacob's awareness Concept map for jacob's awareness
Chuck Close, Stanley II, detail. 1980–81. Chuck Close, Stanley II, detail. 1980–81.
Louis H. Sullivan, Bayard-Condict Building (detail), New York. Louis H. Sullivan, Bayard-Condict Building (detail), New York.
Remove all jewelry before performing service work on any vehicle. Remove all jewelry before performing service work on any vehicle.
Biology Concept Framework Biology Concept Framework
Some X-linked Recessive Traits Some X-linked Recessive Traits
Video: Leukemia

For a complete list of videos, visit our video library