« previous next »

Author Question: The service offer is linked with the service concept and also: A) spells out in more detail the ... (Read 46 times)

burchfield96

  • Hero Member
  • *****
  • Posts: 610
on: Jun 28, 2018
The service offer is linked with the service concept and also:
 A) spells out in more detail the service offering.
  B) when and to whom they will be provided.
  C) how they will be presented.
  D) All of the answer choices.

Question 2

The _____ is the product dimension of service, including decisions about the essential concept of the service, the range of services provided, and the quality and level of the service.
 A) service strategy
  B) service package
  C) service recovery
  D) service bundling
  E) service loyalty


kkenney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Aspirin may benefit 11 different cancers, including those of the colon, pancreas, lungs, prostate, breasts, and leukemia.

Did you know?

In 1886, William Bates reported on the discovery of a substance produced by the adrenal gland that turned out to be epinephrine (adrenaline). In 1904, this drug was first artificially synthesized by Friedrich Stolz.

Did you know?

The horizontal fraction bar was introduced by the Arabs.

Did you know?

There used to be a metric calendar, as well as metric clocks. The metric calendar, or "French Republican Calendar" divided the year into 12 months, but each month was divided into three 10-day weeks. Each day had 10 decimal hours. Each hour had 100 decimal minutes. Due to lack of popularity, the metric clocks and calendars were ended in 1795, three years after they had been first marketed.

Did you know?

The average person is easily confused by the terms pharmaceutics and pharmacology, thinking they are one and the same. Whereas pharmaceutics is the science of preparing and dispensing drugs (otherwise known as the science of pharmacy), pharmacology is the study of medications.

Concept map for jacob's awareness Concept map for jacob's awareness
X-Linked Inheritance in Hemophilia X-Linked Inheritance in Hemophilia
Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
Kente prestige cloth (detail), Ghana, Ewe peoples. Kente prestige cloth (detail), Ghana, Ewe peoples.
The chromosomal explanation of the results of the X-linked crosses The chromosomal explanation of the results of the X-linked crosses
X-Linked Recessive Pattern X-Linked Recessive Pattern
Video: Bone elongation - processes at the epiphyseal plate

For a complete list of videos, visit our video library