Author Question: The service offer is linked with the service concept and also: A) spells out in more detail the ... (Read 53 times)

burchfield96

  • Hero Member
  • *****
  • Posts: 610
The service offer is linked with the service concept and also:
 A) spells out in more detail the service offering.
  B) when and to whom they will be provided.
  C) how they will be presented.
  D) All of the answer choices.

Question 2

The _____ is the product dimension of service, including decisions about the essential concept of the service, the range of services provided, and the quality and level of the service.
 A) service strategy
  B) service package
  C) service recovery
  D) service bundling
  E) service loyalty



kkenney

  • Sr. Member
  • ****
  • Posts: 352
Answer to Question 1

D

Answer to Question 2

B



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

There are over 65,000 known species of protozoa. About 10,000 species are parasitic.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

For a complete list of videos, visit our video library