The researcher attempted to identify the spelling ability of the participants in the study. However, all the words used to assess spelling ability only related to the sport of baseball and nothing else. In this study, a proper sample of all possible words to assess spelling ability was not used. This study lacked ________, otherwise known as face validity.
a. content validity
b. construct validity
c. construct reliability
d. content reliability
Question 2
During the first few minutes of the sales call, salespeople should do all of the following except:
a. be friendly d. show sensitivity to the customer's needs and opinions
b. stick to the agenda e. They should do all of the above
c. be positive
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